Last updated: 20 June 2026
Damaged or defective product
If your order arrives damaged or with a sealing issue, photograph it and email hello@neolightwaters.com within 48 hours of delivery for replacement or full refund.
Change of mind
Sealed consumable; opened bottles cannot be returned. Unopened sealed cases may be returned within 7 days, customer covers return shipping.
Bulk / B2B
B2B refunds are governed by the supply agreement at the time of order.